What is your return or exchange policy?

At Tronex Sports, we want every customer to be fully satisfied with their purchase.
You can request a return or exchange within 10 days of delivery if:

  • The product is damaged, defective, or incomplete.
  • You received the wrong size, color, or item.
  • The product is unused, unwashed, and in its original packaging with all tags and labels attached.

Please note:

  • Sale or discounted items cannot be exchanged or refunded unless the product received is incorrect or damaged.
  • Customized or made-to-order items are non-returnable and non-refundable.

How do I apply for a return or exchange?

To start your return or exchange, simply contact our customer support team:
Email info@tronexsports.com or call us at +92 321 6663261 with the return reason and order details.

Include your order number and reason for return, and if possible, attach photos of the issue.
Once your request is approved, our team will guide you on how to send the parcel back to our E-commerce Department.

Please note that you are responsible for the return shipping cost, unless the product you received was damaged or incorrect.

When will my return or exchange be processed?

We aim to process all returns and exchanges within 5–7 working days of receiving your parcel.
During busy seasons, please allow up to 10–14 working days.

Once approved, your replacement will be shipped, or your refund/store credit will be issued promptly.

Do you offer refunds?

Yes, in cases where we cannot offer an exchange, a refund may be issued.

  • Refunds are processed through your original payment method or issued as store credit.
  • Shipping and handling charges are nonrefundable.
  • Refunds may take 7–10 working days to appear, depending on your payment method.

Can I return or exchange sale items?

Products purchased during a sale or discount offer are not eligible for return or exchange unless you received a wrong or damaged product.

Can I return customized products?

Unfortunately, customized or made-to-order items cannot be returned, exchanged, or refunded.
However, if you received a faulty or incorrect size, please share photos with our support team; we’ll review the issue and try to find a suitable solution.

Our Promise

At Tronex Sports, your satisfaction matters most.
If you ever face an issue with your order, our support team is here to help you with a quick and fair solution.

For any help, contact us at info@tronexsports.com.